(cod. maitre) the 1° maitre is responsible for overseeing the efficient running and profitability of the restaurant and banqueting outlets according to our standards and procedures. he or she has to preserve guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings. he or she knows that, above all, tourism is about people. relating well to both guests and co-workers is a must. reports to manager.
main duties and responsibilities (not limited to):
- responsible for ensuring the happiness and satisfaction of guests. ensure that policies and procedures are complied with the highest standard of service.
- able to align with our philosophy of creating authentic and unique experiences for our guests
- accomplish restaurant human resource objectives by orienting, training, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; ensure that all service standards are met and to ensure that the best guest experience is provided. involved in recruitment and selection process. responsible for restaurant staff rotas.
-budget control, working closely with manager.
-inventory and cost control.
qualification and professional background:
-fluent in italian and english. a third language is preferred (spanish, french or german);
-professional experience for 3/4 years, preferably at international level within the same role in the hospitality business;
-certificate as professional sommelier and/ or gastronomy studies preferred;
-preferable evidence of self-development through specialized courses, conferences/workshops;
-communication skills: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business. takes ownership to initiate communication. shares information across the business in a timely manner to inform better decisions.
-emotional intelligence: shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. uses emotional skills to identify problems and resolves them. takes on challenges willingly in a confident manner. seeks feedback about own performance to enhance self-awareness.
-collaboration: has a positive influence, provides assistance and shares information whilst showing respect. is a role model for working collaboratively across the business. shares successes and credits with the team.
-drive results: set clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations. measure, report and communicate business results to the broader team including but not limited to financial, guests satisfaction, lqa and employee engagement results.
-adaptability: lead change programmes through the business and the team and explain why change is needed to ensure success. efficiently prioritise and handle multiple demands and tasks.
-global perspective: treats each other with respect and inclusiveness regardless of position, level or background. seeks opportunities to engage with local communities.
-labour contract according to malta
-economical treatment adequate to the professional experience
-food & lodging for non residents
-learning & development activities
-career opportunities within our cluster please apply forwarding your cv with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)
* please note that due to the high volume of applications that we receive, unfortunately we will only be in contact with you if you have been shortlisted for an interview. thank you for your interest in working with us.
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